Accessibility Features

Accessibility features in Canvas help create flexible, user-friendly chatbot flows. These include Rewind Levels for navigating back and Dynamic Conditions for tailoring user interactions.

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Rewind Levels

Rewind Levels allow your chatbot to revisit previous nodes during a conversation, enabling users to correct errors, retry actions, or provide additional details.

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How Rewind Levels Work:

• Level 0: No rewind (default behavior).
• Level 1–3: The chatbot can go back up to 3 previous nodes, depending on the configured level.

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Steps to Configure Rewind Levels:

1. Open the Router Configuration tab in a node’s settings.
2. Locate the Rewind Level slider.
3. Adjust the slider (0–3) to set the desired rewind depth.
4. Save the configuration.

Example Use Case:

• Set Rewind Level 2 to allow a scheduling chatbot to retry both the date and time selection steps if the user provides invalid input.

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Dynamic Conditions

Dynamic Conditions allow your chatbot to route users based on their input or data variables, ensuring personalized and context-aware interactions.

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How Dynamic Conditions Work:

1. Add conditions to edges between nodes to evaluate user input or data.
2. Use logic operators (AND, OR) for complex conditions.
3. Define a default path for unmatched conditions to maintain flow continuity.

Example Use Case:

• If user_input contains 'pricing', route to the Pricing Node.
• If user_input contains 'help', route to the Help Node.
• Otherwise, route to a Fallback Node.

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Steps to Add Dynamic Conditions:

1. Click on an edge between two nodes to open the Condition Editor.
2. Define conditions using available variables or user inputs.
3. Test the conditions to verify correct routing.

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Testing Accessibility Features

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Rewind Levels:

• Simulate scenarios where users need to correct mistakes or retry actions.
• Ensure context is preserved when the chatbot rewinds to previous nodes.

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Dynamic Conditions:

• Test all possible user inputs to ensure conditions route correctly.
• Verify the default path handles unmatched inputs gracefully.

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Best Practices for Accessibility Features

• Set Default Paths: Always define a fallback route to prevent dead ends in the flow.
• Limit Rewind Levels: Avoid excessive rewinds that might confuse users.
• Test Frequently: Simulate various scenarios to validate edge cases and unexpected inputs.
• Use Clear Logic: Keep conditions simple and descriptive to enhance maintainability.

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Example Flow with Accessibility Features

Scenario: A customer support chatbot:

1. Start Node: Greets the user.
2. Dynamic Conditions: Routes users to specific nodes based on their queries.
3. Rewind Levels: Allows users to retry or modify their input if needed.
4. End Node: Summarizes and concludes the interaction.

Ready to see these features in action? Explore Advanced Flow Examples for practical implementations.