Initial message
Overview
The initial message in TIXAE Agents allows you to set predefined starter messages that your AI agent sends every time a new user interacts with the widget. These messages help set the tone and provide initial guidance to users.
You can add multiple variants of the initial message, and a random variant will be shown to the user each time for a unique experience. You also have the option to generate new variants using AI, which can save time and effort.
How to Add Initial Messages
Step 1: Access Initial Message Section
Go to your agent’s settings and locate the “Initial Message” section.
Step 2: Create New Message
Click the ”+ New” button to add a new initial message.
Step 3: Generate Variants
Write your own and Click “Generate 3 variants” or “Generate 5 variants” to create new variants using AI.
Best Practices
Be Clear and Concise
Make sure your initial messages are easy to understand and set clear expectations for the user.
Personalize the Experience
Use variants to keep the interaction fresh and personalized.
Review AI-Generated Content
Always review the content generated by AI to ensure accuracy and relevance.
Personalize the Experience
Ensure that all initial messages align with your or your clients brand and tone of voice.
Example usage
Here’s an example of how the initial message setup might look:
Variant 1
Variant 1
Variant 2
Variant 2
Variant 3
Variant 3