Agent Settings
Configure and customize your AI agent’s behavior and functionality
Web Widget Settings
Learn how to configure your AI agent’s settings to optimize its performance and user experience.
Core Settings
Enable/Disable Agent
Toggle your agent’s operational status. When disabled, the agent will immediately stop working and won’t accept new queries.
Basic Configuration
Advanced Settings
Interaction Controls
Default delay between every message (Milliseconds)
Time to wait before submitting final query to verify the user has finished typing
Usage Limits
Monthly Interactions Limit
Set maximum number of interactions allowed per month (0 = unlimited)
Interactions Limit per User
Maximum interactions allowed per user or conversation session (0 = unlimited)
Monthly AI Tokens Limit
Set total monthly token limit for input and output (0 = unlimited)
Technical Configuration
Additional Features
Translation Options
- Enable AI Translation - Requires OpenAI API key in agency config
- Translate User Responses - Convert user messages to selected language
Input Methods
- Enable Speech-to-Text - Add voice input capability (1 credit per STT request)
- Enable Quick Upload Button - Allow file attachments with URL triggers
Custom Styling
Steps for locating and overriding CSS Properties.
- Right-click the element and choose Inspect.
- Identify the CSS Class in DevTools.
- Copy the class you are trying to change.
- Go to the dashboard.
- Paste the code into your Custom CSS section of your agent.
- Override the CSS.
Use !important sparingly—only if you need to override higher-specificity rules.
CSS Customization
Custom CSS allows you to match your agent’s appearance to your brand and website design.
Best Practices
- Start with default settings and adjust based on user feedback - Monitor interaction limits to ensure optimal service availability - Test any custom CSS changes across different devices and browsers - Regularly review and update your AI introduction message
Always test significant setting changes in a development environment before applying them to your live agent.