Overview
What is the knowledgebase and how does it work?
What is a Knowledge Base?
A Knowledge Base is a repository of information that your AI agents use to retrieve accurate and relevant responses to user queries. This repository can include documents, FAQs, manuals, and other structured data. The system utilizes retrieval augmented generation (RAG), which extracts information from a vector database. Want to learn more? Check this article: Here
Enhanced Accuracy
RAG significantly improves the accuracy of AI responses. By leveraging a knowledge base, RAG allows AI models to access up-to-date, domain-specific information. This reduces hallucinations (made-up information) and ensures responses are grounded in factual data. For businesses, this means more reliable customer interactions and reduced risk of misinformation.
Customizable Knowledge
Knowledge bases offer tailored, organization-specific information. Unlike general AI models, a knowledge base can be customized with your company’s unique data, policies, and procedures. This allows our AI agents to provide responses that are perfectly aligned with your brand voice and specific business context, enhancing customer experience and reducing the need for human intervention in customer service.
What is a RAG System?
RAG (Retrieval Augmented Generation) combines two powerful components that ensure your agents deliver highly accurate and contextually relevant responses:
Retrieval
Searches the Knowledge Base to find relevant information.
Augmented Generation
Uses the retrieved information to generate precise and contextually accurate responses using one of the LLMs available in TIXAE Agents.
User Query
The process begins when a user submits a question or request.
Retrieval
The system searches the Knowledge Base for relevant information related to the query.
Augmentation
Retrieved information is used to augment the context provided to the LLM.
Generation
The LLM generates a response based on the augmented context and its training.
Response
A contextually relevant and accurate answer is provided to the user.
By leveraging both stored knowledge and the generative capabilities of LLMs, RAG systems provide more accurate, up-to-date, and contextually appropriate responses compared to using LLMs alone.
The knoweldge base interface in TIXAE Agents