Step 2: Importance of context and setting boundaries
AI thrives on context. In TIXAE AI, context comes from three primary sources: system prompt, user input, and the built-in knowledgebase.
Improved Accuracy
Context helps the AI understand the nuances of your query.
Relevance
With proper context, the AI tailors its answers to your specific situation.
Efficiency
Clear context and a robust knowledge base reduce the need for follow-up questions.
Personalization
The more context available, the more personalized the AI’s responses become.
Providing Effective Context
Be Specific
Clearly define the problem, audience, and desired outcome to keep responses relevant and contextually driven.
Leverage the Knowledge Base
TIXAE Agent’s knowledge base provides a layer of information on top of the model’s training data, ensuring consistent and accurate responses.
Set Boundaries
Inform the AI about any limitations or constraints. This ensures the model always keeps to its task and context.
Define Roles
Specify the role or persona the AI should adopt for more contextual interactions.
While more context is generally better, avoid unnecessary details. Focus on details that directly impact the model’s task.
Setting boundaries and restrictions
When deploying an AI agent for your clients, it’s essential to define clear restrictions and boundaries. This helps reduce hallucinations (like recommending the wrong product) and ensure safe, accurate, and appropriate interactions.
Together with prompting, Temperature sets the level of randomness in the AI’s responses. For more details on how to adjust temperature settings and its effects, read more here.
Guidelines for Setting Restrictions and Boundaries
Scope of Responses
Clearly specify topics the AI should address to prevent irrelevant information.
Information Sources
Restrict the AI to verified information from the knowledge base for consistency.
User Interactions
Define handleable queries and provide fallback responses for out-of-scope questions.
Functional Limitations
Outline actions the AI cannot perform to set clear expectations.
Actions
Specify how to use the UI Engine and Tools in the system prompt.
Defining clear restrictions is crucial for preventing the AI from engaging in potentially harmful or inappropriate behavior.
Example Boundary Settings
By setting clear boundaries and restrictions, you enhance the reliability of the AI agent, boost client satisfaction, and promote positive word of mouth for your agency. Remember to tailor these restrictions to the specific needs and context of each client’s use case.