Agent settings tab
Enable handoff
Enable handoff popup
to allow the agent to display the handoff UI.Handoff enabled
Fixed handoff popup
for a persistent handoff UI.Create and Assign Agent to an Organization
Create User Access
Handling Incoming Handoff Requests
Receive Notification
Access Conversation
Take Over Chat
Handle chat
to begin interacting with the user.Initiating Handoff from AI to Human
Active Conversation
!
beside them and a distinct red writing on them saying a few seconds ago
.Initiate Handoff
Continue chat yourself
to take over from the AI.Returning Control to AI
Transfer to AI
Pass Chat to AI
button to return control to the AI agent.Submitting query:
send email
. Its possible to attach files and the user will be required to provide their email and a message.Answering query:
Access Notification Settings
Customize Alerts