Welcome to the TIXAE Agents Vapi Voice Service integration guide! This document will help you quickly connect and configure the Vapi Voice Service with TIXAE Agents, allowing you to leverage voice interactions powered by AI.
Vapi Voice Service is a powerful tool that enables voice-based interactions through AI and language models. It provides robust capabilities for processing and interpreting spoken language, making it an ideal solution for voice-based customer interactions.
Voice interactions can significantly improve user engagement and satisfaction. Consider using voice channels for scenarios where typing might be inconvenient or impossible for users.
By integrating Vapi with TIXAE Agents, you can:
Enhance customer experiences through conversational voice interactions
Leverage advanced AI-powered voice recognition and response capabilities
Improve efficiency and reduce response times for common customer queries
Step 4: Configure Voice Setup for the Agent on TIXAE Agents
On your TIXAE Agents platform, select the agent you want to integrate with Vapi.
In the agent’s details, go to the Channels page, and click on Voice Setup for the Vapi integration.
In the Voice Setup section, enter your Assistant ID that you retrieved from the Vapi dashboard. Click on Enable VAPI on Web to enable the Vapi integration on your agent and enter your Popup Message. Then, click on Save to save the changes.
Most integration issues can be resolved by double-checking credentials and ensuring all required permissions are in place.
If you encounter issues with the Vapi Voice Service integration, try the following steps:
API Key errors: Double-check that you entered the correct Public and Private API Keys in both the Vapi and TIXAE Agents platforms. Ensure there are no spaces or missing characters
Voice Assistant not responding: Ensure that the Assistant ID is correct and that your agent has been properly configured for voice interactions
Phone icon not appearing: Verify that the Enable VAPI on Web option is checked in the Voice Setup section of your agent’s Channels page
Exposing API keys in public or client-side code can lead to unauthorized access and potential security breaches. Always follow security best practices when handling credentials.
API Key Protection:
Never expose your API keys in the client-side code