Connect WhatsApp

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Step 1: Create a Facebook App

1. Go to developers.facebook.com.
2. Create a new app:
   • Select the business portfolio you want to connect the app to and click “Next”.
   • Choose “Other” as the product type and click “Next”.
   • Select “Business” as the app type and click “Next”.
   • Provide a name for your app and an app contact email.
   • Choose the business portfolio.
   • Click the green “Create App” button.

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Step 2: Set Up WhatsApp in Your App

1. On the “Add Products to Your App” page, locate the WhatsApp icon and click “Set Up”.
2. In the sidebar, click on the “Configuration” tab.
3. In the Configuration window:
   • Paste the callback URL and verify token from your TIXAE agent (found in Channels > WhatsApp).
   • Click “Verify and Save”.
   • You should see a green success message in the TIXAE integration window.
4. Scroll down to “Webhook fields”.
   • Locate the “messages” tab and subscribe to it.

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Step 3: API Setup

1. Click on the “API Setup” tab in the sidebar.
2. On the API Setup page, you’ll find:
   • Your Phone Number ID
   • WhatsApp Business Account ID
   • A “Generate Token” button
   • A list to choose a recipient phone number for testing
3. Add your phone number and select it for testing.
4. Click “Generate Token” to create a temporary access token.
5. Copy your token, phone ID, and business account ID.
6. Paste these details into the TIXAE integration window.
7. (Optional) Click the “Send Message” button on the App dashboard to send a test message to your recipient number.

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Step 4: Generate a Permanent Access Token

1. Go to business.facebook.com.
2. In the sidebar, click on “Settings” at the bottom.
3. Go to the “Users” tab and click on “System Users”.
4. Click the “Add” button to create a new system user:
   • Enter a system user name.
   • Choose the system user role (e.g., Admin).
   • Click “Create System User”.
5. For the newly created user:
   • Click the three dots icon and select “Assign Assets”.
   • In the dialog, select asset type as “Apps”.
   • Choose the app you just created.
   • In the “Assign Permissions” tab, select “Full Control”.
   • Click “Assign Assets”.
6. Click the “Generate Token” button for the system user:
   • Select the app you just created and click “Next”.
   • Choose “Never” for token expiration and click “Next”.
   • In permissions, select “whatsapp_business_management” and “whatsapp_business_messaging”.
   • Click “Next”, then “Copy” the generated token, and click “Done”.

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Step 5: Update Token and Test Integration

1. Return to developers.facebook.com/apps/.
2. In your app’s API Setup window, paste the new permanent token in the Access Token field.
3. Update the token in the TIXAE integration window with this new permanent token.
4. Send a message from your phone to the test WhatsApp number.
5. Check the TIXAE conversations window to see if the message appears.

If you see the conversation in TIXAE, congratulations! You have successfully connected WhatsApp to your agent.

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Learn More

• This tutorial video provides a comprehensive guide on connecting WhatsApp to your TIXAE agent: