Twilio Setup

Integrate Twilio with the Voice Suite to enable seamless phone number management and real-time calling. Follow the steps below to configure Twilio in your TIXAE dashboard.

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🛠 Step 1: Access the Voice Setup Page

1. Navigate to the Voice Setup page in the TIXAE dashboard.
2. Select the Phone Numbers tab.

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📞 Step 2: Purchase or View Twilio Numbers

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2.1 View Available Numbers

• Click on the Phone Numbers tab.
• A list of Available Numbers will appear.
• To refresh the list, click “Refresh List”.

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2.2 Purchase a Number

• Click “Buy” next to a Twilio number to purchase it.
• Once purchased, the number will appear under Purchased Numbers.

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🔑 Step 3: Assign a Number to Your Agent

1. Under Purchased Numbers, locate the number you wish to assign.
2. Click the “Assign” button.
3. Assign the number to your virtual agent (e.g., AITRADIE).

Tip: You can Release or Unassign numbers if needed.

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📊 Cost Breakdown

• TIXAE Voice charges 10 credits per minute for Twilio calls.
• The cost per minute is displayed in the dashboard:
  • 22 Credits ~ 0.083 USD/Min.

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🚦 Troubleshooting

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Issue: Twilio Numbers Not Showing Up

• Ensure your Twilio credentials are correct.
• Refresh the list under Available Numbers.

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Issue: Calls Not Connecting

• Verify that your assigned Twilio number is active in the Twilio Console.
• Check network settings and webhook configurations.

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🔗 Next Steps

• Set Up Web Calling - Enable browser-based calling.
• Advanced Settings - Customize your voice settings for Twilio.

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You’re all set! Start leveraging Twilio with the Voice Suite to manage phone numbers and real-time calls seamlessly. 🚀